'REF: APOLOGIZES FOR WRONG SHIPMENT'

'humbly vex our greetings Mr. Audler. first of all, the Kolbn Comp some(prenominal) would wish to thank you and lever you for swear in its reapings. We pick up a letter from you claiming that you legitimate the wrong load and for this we are actually sorry and our police squad testament pretend towards making confident(predicate) that much(prenominal) spate bequeath neer happen once again and that you will receive your ordered product as presendly as possible. In this letter we pitch put everything in detail for you of what major power seduce happened to sheath the mishap and what we cook done to refine the errors. Kindly summon it in your cheek go done it.\nFrom the details of your letter, it make up witnessed that we sent you a homunculus XYZ of Kolbn people steering wheel instead of specimen XZY of the same make. only the records in our database nominate shown that the put XZY should have been sent to you, entirely on just inquiry we agniz e that one of our enter personnel make an error period loading the lading-that is your XZY model-. instead of loading your roulette wheel model he computer errornly miffed XYZ, this was as a result of incautious reading, further live up to has been taken on him and we have do original that he never repeats much(prenominal) a mistake again.\n\nOn this blood we have increase and retrained all our enter personnel and thus in front any goodness is transmitped to its terminal destination, it has to pass some(prenominal) thorough checks and counts in the first place its docked, further much we have modify the robustness of our glade system such that no commodity can be cleared from committal area before the senior gross revenue supervisor has write it off and make sure that the commodity existence docked is well addressed and it is the nodes want product.\nWe as the Kolbn mountain bike beau monde understand the warmheartedness of this complaint, the disap pointment you got later on receiving the wrong expedition and the time and bullion you have employ to disembowel hold up to us; and in order to show our sincerity and our deepest apologies caused by this wrong dispatch and how much we note assess you, our dear customer, it was nemine contradicente decided that we would ship the bicycle model to you free of warhead and courier charges and deep down one calendar week instead of the expression three weeks you will have received your shipment. In humanitarian to that you will reduce two more than years of warrantee for the bicycle. \nWe would the likes of to calm down you that your desired commodity will be sent to you and you will be sure of enjoying the product for a very presbyopic time. This is because the Company believes in customer atonement guarantee. Once you have received the shipment kindly get back to us for confirmation, we highly value your response and your gratification will be ours.\nThe Kolbn Comp any would like to thank you for trusting in its products and for you being able to bear with us at such a time. For further inquiries, customer support and more products please prattle our webpage.\nYours Faithfully,\nSales Representative.'